Shipping Policy

SHIPPING POLICY

Last updated: September 7, 2026

This Shipping Policy applies to orders placed through www.nourren.com.

1. WHERE WE SHIP

Nourren currently ships only to delivery addresses accepted by our checkout within the United States.

We do not currently offer international shipping.

2. SHIPPING COST

Standard tracked shipping is free on eligible U.S. orders.

If an optional expedited method is available, its price and estimated delivery time will be displayed at checkout.

3. PROCESSING TIME

Orders normally leave our warehouse within approximately three business days after order confirmation.

Orders may occasionally be processed or dispatched sooner.

Business days exclude weekends and U.S. federal holidays.

4. DELIVERY ESTIMATE

Estimated standard delivery is 7–10 business days from order confirmation, including normal processing time.

Delivery dates are estimates and not guarantees.

Delays may result from:

• High order volume.

• Carrier disruptions.

• Severe weather.

• Holidays.

• Payment or security reviews.

• Incomplete or inaccurate addresses.

• Events outside Nourren’s reasonable control.

If we cannot ship within the time promised, we will provide notice and any choices required by applicable law.

5. TRACKING

When an order is dispatched, we send a tracking number to the email address associated with the order.

The carrier’s tracking page provides updates as the parcel is scanned from dispatch through delivery.

Carrier systems may take up to 48 hours after dispatch to display the first tracking scan.

6. ADDRESS ACCURACY

Customers are responsible for supplying a complete and accurate delivery address.

Review the address carefully before submitting the order.

Email support@nourren.com immediately if an address needs to be corrected.

We can change an address only before warehouse dispatch. Because fulfillment may happen sooner than three business days, an address change is not guaranteed.

7. UNDELIVERABLE OR RETURNED PACKAGES

If a parcel is returned because the address was inaccurate, incomplete, refused, or otherwise undeliverable, contact support@nourren.com.

Additional shipping costs may apply when the delivery problem resulted from information provided by the customer.

8. ORDER CANCELLATION

An order may be canceled only before it ships from our warehouse.

Contact support@nourren.com as soon as possible.

Orders usually dispatch within approximately three business days and may dispatch sooner.

Once an order has shipped, it cannot be canceled and must be handled under the Refund Policy.

9. DELIVERED BUT NOT RECEIVED

If tracking shows “delivered” but you cannot locate the package:

• Check the delivery area.

• Ask household members.

• Ask neighbors.

• Check with building staff or reception.

• Review any carrier delivery notice.

• Contact the carrier.

Then contact support@nourren.com promptly with your order number.

We will assist with a carrier investigation. Resolution depends on the carrier’s findings and applicable law.

10. LOST PACKAGES

If tracking stops updating and the estimated delivery window has passed, contact support@nourren.com.

We will review the tracking and help open a carrier investigation where appropriate.

11. DAMAGED PACKAGES

Contact support@nourren.com promptly if a package arrives damaged.

Include:

• Your order number.

• Photographs of the shipping package.

• Photographs of the affected product.

• A description of the damage.

Do not use a dietary supplement if its safety seal is missing or broken or if the product is visibly damaged.

12. CONTACT

For shipping assistance, email:

support@nourren.com

Include your order number whenever possible.