Refund Policy

REFUND POLICY

Last updated: September 7, 2026

Purchases made directly from www.nourren.com are covered by Nourren’s 45-day money-back guarantee.

1. THE 45-DAY GUARANTEE

The following conditions apply:

• The 45-day period begins on the date carrier tracking records the order as delivered.

• You must contact support@nourren.com within 45 calendar days of the delivery date.

• Opened bottles are eligible.

• You must return the unused portion and packaging for every unit included in the refund request.

• Completely consumed products ordinarily cannot be returned under the guarantee.

• You are responsible for return-shipping costs.

• Return postage will not be reimbursed unless the product was incorrect, damaged, or defective when received.

2. HOW TO REQUEST A RETURN

Step 1: Contact support

Email support@nourren.com with:

• Your order number.

• The email address used to place the order.

• The product or products you wish to return.

• The reason for the request.

Step 2: Wait for authorization

Wait for our support team to approve the request and provide the correct return instructions.

Do not mail products to the corporate address shown on the website unless support specifically instructs you to do so.

Step 3: Return the product

Securely package the unused portion and original product packaging.

Use a trackable shipping service and keep the shipping receipt and tracking number until your refund is completed.

3. UNAUTHORIZED OR INCOMPLETE RETURNS

A return may be delayed or declined if it is:

• Sent without contacting support first.

• Sent to an unauthorized address.

• Mailed outside the approved return period.

• Missing the unused product.

• Missing products included in the refund request.

• Unconnected to a valid direct Nourren order.

4. REFUND AMOUNT

An approved refund covers the purchase price and applicable tax for the eligible products actually returned.

The following amounts are not ordinarily refundable:

• Return postage.

• Original shipping charges, if any.

• Optional expedited-shipping charges.

These costs may be refunded where required by law or where Nourren sent an incorrect, damaged, or defective product.

If a discounted bundle is only partially returned, the refund will be calculated according to the eligible units returned and the discount applied to the original order.

5. REFUND PROCESSING

After the authorized return is delivered and inspected, we will notify you whether the refund is approved.

Approved refunds are issued to the original payment method, normally within 10 business days after approval.

Banks and card issuers may require additional time to post the credit.

If more than 15 business days have passed since Nourren confirmed approval, email support@nourren.com.

6. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Inspect your order promptly after delivery.

Contact support@nourren.com as soon as possible, preferably within seven calendar days, if a product:

• Arrives damaged.

• Arrives with a broken safety seal.

• Is defective.

• Is different from what you ordered.

• Is missing from the shipment.

Include your order number and clear photographs of the product and shipping package when available.

We will review the issue and provide an appropriate replacement, refund, or other remedy.

The preferred seven-day reporting period does not limit legal rights that cannot be waived.

7. LOST PACKAGES

If tracking stops updating beyond the estimated delivery window, contact support@nourren.com so we can review the tracking and help open a carrier investigation.

If tracking shows “delivered” but the package cannot be located, first check:

• The delivery area.

• Household members.

• Neighbors.

• Building staff or reception.

• Any carrier delivery notice.

Then contact the carrier and Nourren promptly.

Resolution may depend on the carrier’s investigation and applicable law.

8. MULTI-UNIT AND PARTIAL RETURNS

You may return one or more eligible units from a multi-unit order.

The refund will correspond to the eligible units actually returned, taking into account any bundle or order-level discount.

All unused portions and packaging included in the refund request must be returned.

9. SUBSCRIPTION ORDERS

Subscription orders are covered by the same 45-day guarantee.

Returning an order does not automatically cancel future subscription renewals.

Future renewals must be canceled separately through the subscription-management tools provided with your account or by emailing support@nourren.com before the next renewal processes.

A renewal order that has already processed remains subject to this Refund Policy.

10. EXCHANGES

Nourren does not operate a separate exchange program.

If you received an incorrect item, contact support.

For other changes, request an eligible return and place a new order.

11. PURCHASES FROM OTHER SELLERS

This Refund Policy applies only to products purchased directly from www.nourren.com.

Products purchased from another retailer or marketplace must be returned under that seller’s return policy.

12. FRAUD OR ABUSE

Nourren may decline requests involving:

• Falsified order information.

• Products purchased from unauthorized resellers.

• Packages that do not contain the returned products claimed.

• Fraudulent, duplicate, or abusive use of the guarantee.

Nothing in this section limits rights or remedies required by applicable law.

13. RETURN DESTINATION

Contact support before returning anything.

The correct return destination will be provided after the request is approved.

Do not send returns to the corporate address unless support specifically authorizes that address.

14. CONTACT

Email all return and refund requests to:

support@nourren.com